Shipping & Returns
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Shipping Policy
Thank you for your interest in our website and products. Below, we present our shipping policy to ensure you have a satisfactory shopping experience:
1. Free shipping for purchases equal to or greater than €40: If the total value of your order reaches or exceeds €40, shipping will be free. You will not have to pay any additional fees for shipping your products.
2. Shipping with charge for purchases less than €40: If the total value of your order is less than €40, the customer will be responsible for covering the shipping costs. During the purchase process, you will be shown the corresponding shipping rate so you can review it before completing your order.
3. Order on demand: We want to offer you high quality products and, to guarantee this, we work with an order on demand system. Once the order is placed, our manufacturing times are approximately 2-3 business days. After this manufacturing period, the package will be shipped and the estimated shipping time is 24-72h. In total, you can expect your package to arrive within 3-6 business days of placing your order.
4. Shipping Tracking: Once your order has been processed and shipped, you will receive a tracking number that will allow you to track the status and location of your package. We recommend that you use this tracking number to keep track of your delivery and stay informed about its progress.
Please note that shipping times mentioned are approximate and may vary depending on geographic location and external circumstances. We strive to provide you with an efficient and safe service so that you can enjoy your products as soon as possible.
If you have any additional questions about our shipping policy or any other aspect related to our website, please do not hesitate to contact us. We will be happy to help you.
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Return Policy
In our commitment to providing you with a satisfactory shopping experience, below is our return policy:
1. Returns accepted: If for any reason you are not satisfied with your purchase, we accept returns within 30 days of receiving the product. During this period, you can request a return and obtain a refund or exchange for another product, subject to availability.
2. Return conditions: For a return to be accepted, the product must be in its original condition, unused and in the same packaging in which it was received. Be sure to include all accessories and documents that came with the product. We reserve the right to refuse returns that do not meet these conditions.
3. Return shipping costs: Return shipping costs will be borne by the customer. This includes return shipping costs from your location to our listed address. We recommend using a tracked shipping service to ensure a safe return.
4. Return process: To initiate a return, please contact us through our customer service. We will provide you with detailed instructions on how to proceed with the return, including the address to which you should send the product. Once we receive and verify the status of the returned item, we will process your refund or send the replacement product, as applicable.
5. Refunds: Refunds will be made using the same payment method you used when making the original purchase. Please note that the time required for the refund to be reflected in your account may vary depending on your bank's policies.
If you have any additional questions about our returns policy or need more information, please do not hesitate to contact us. We will be happy to help you through the return process and answer any questions you may have.